Digital consultancy improves online visibility

Social media

Background

  • Our client was a large care home, homecare, and assisted living provider.
  • They wanted to improve their online reach amongst local audiences across their care provision categories.
  • We were commissioned to provide an overview of their digital collateral and structure and give recommendations for improvement.

What we did

  • Research and analysis of existing digital structure.
  • Created an action plan and deliverables to fix multiple issues highlighted by our audit.
  • Upskilled and developed the in-house marketing team to instigate changes according to best practices.
  • Monitored progress on changes and resolved issues that arose when structural changes were being implemented.

How we added value

  • Online visibility improved significantly, going from poor to excellent.
  • Calls and inquiries increased for both occupancy and recruitment purposes.
  • The in-house team was better able to implement change in the future.
  • Reach amongst local audiences was dramtically increased across the group's portfolio.
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